Since its release on June 01, 2025, theNintendo Switchhas amassed quite a library of games. Some areNintendoexclusives, while others can be found on other platforms and systems. While plenty of popular AAA and well-known titles are available, there are evenmore indie games. Players also have the choice of purchasing physical copies or digital.
Not all Switch players are confident in whether the game will run smoothly on the Switch, which may deter them from purchasing. After all, video games aren’t always cheap, with new games costing, on average, $69.99. That’s a lot of money for people to spend on a gamethey aren’t sure will work. That’s what refunds are for.
How To Return Digital Games & Get Refunded On Switch
Get Refunded For Technical Issues In Your Digital Game
ManyNintendo Switchplayers don’t know that refunds through theNintendo SwitcheShopare available. It has been suggested in the past thatNintendo Switchdoesn’t offer refunds for digital purchases, but that’s not always the case. If you readNintendo Switch’srefund policy, you’ll see thatrefunds are not accepted for mistaken purchases. However, if your purchase is not a mistake, and you’re experiencingtechnical glitchesor unable to play the game at all – because, let’s face it, some games justdon’t belong on the Nintendo Switch– there’s still hope.
To get started on the refund process, head over to theNintendosupport page. Choose the region you’re from. For the sake of this guide, and since I’m in the U.S., we’ll select United States, English. In the search bar under the “Welcome to Customer Support” banner, type “Refund” and hit Enter. Click “Refund Request for Downloaded Game or DLC.” This will bring up therefund policy page. Under “Situation Not Resolved,” select “Contact us.”
Depending on your region, you may have to go through different steps.
Now that you’re on the Contact page, you’ll see three contact methods. you may select to chat with them online, speak to them via phone, or exchange messages through text. Personally, I prefer speaking to customer supportthrough chat, which is typically fast as long as you’re contacting them during their hours of operation.
Nintendo’shours of operation are 6 AM - 7 PM PT.
Nintendowill want toverify your transaction, so verify to have it in front of you. WhileNintendois decent at providing refunds for games that aren’t working as expected, they’ll requiresome troubleshooting steps and other informationas to why you want a refund for your game. Also, you won’t be able to refund a game that you’ve sunk several hours into or one that is older than a couple of months.
How To Return A Physical Nintendo Switch Game
Return Policies Vary Between Stores
If you’ve purchased a physical copy of aNintendo Switchgame and would like to return it for a refund, you can usually do so. However, refund policies vary between stores, so make sure you always check the refund policy before purchasing a physical game. I like to purchase my physical copies from Amazon or Walmart, as I can usually return a game within a certain timeframe with no questions asked.
10 Best Nintendo Switch Games Of 2024 (So Far)
The Nintendo Switch has had a number of amazing games release for it in 2024, from sprawling mech-based JRPGs and strategy games to Yakuza life sims.
Not all games are perfect. On theNintendo Switch, players sometimes report technical issues. Whether that’s latency problems, glitches with quests in certain games, or games freezing and closing randomly, it can be discouraging to buy a new game only for it not to work. If that happens to you, work withNintendoor the retailer where you purchased your game to get your game refunded so you’re not wasting money.
